FAQ

The information including Status, MAC, IP, Switch port connected with and Uplink/DownlinkSpeed will be displayed on Ruijie Cloud.

Speed up the recognition(based on the IPC MAC) of IPC under ESW/NBS managed switches, supported vendors: Dahua, Hikvision, Honeywell, TE Connectivity, and Tiandy. Camera is connected with ESW or NBS switch, with 30-mins stable flow to Ruijie Cloud. Get IPC info by logging in to NVR: Ruijie Cloud can access to NVR to get IPC related info by tunnel.

Ruijie Cloud will recognize the IP cameras based on port traffic automatically.

The information including Status, IP, Vender, Username, Switchport connect with, Camera Qty and Update time will be displayed on Ruijie Cloud.

Add IP address to Ruijie Cloud, add the username/password of NVR to Ruijie Cloud, make sure the NVR is available.

Hikvision, Dahua, Tiandy, Uniview and Huawei can be added in Ruijie Cloud.

Confirm whether the third-party portal server supports standard Wi-FiDog protocol, choose the Auth mode as External portal.

Check whether the MGMT IP is same as Egress IP, check whether the port 22 is blocked by uplink devices.

Reyee ESW series need to check whether the upd port 5683, 6683, 7683, 8683 are blocked or not.

VAC scenario is not supported, RRM is supported only when the country code is CN or US, only Aps in the default group of AC can be configured on RuijieCloud.

Ruijie ACs and EGs need input the Eweb password when add the SN to Ruijie Cloud Ruijie Cloud.

Camera streams are broken up into main and sub streams, the main stream is for recording and shows the camera image in full resolution, where as the substream is a lower quality stream used for remote viewing.

Hikvision ColorVu cameras are designed to perform exceptionally well in low-light conditions. They can capture vivid colour images even in extremely low light, down to 0.0005 lux

Hikvision DeepInMind is a series of Network Video Recorders (NVRs) that leverage advanced deep learning technology to enhance video surveillance capabilities. High-Performance GPUs: These NVRs are equipped with powerful graphics processing units that enable efficient processing of video data. Deep Learning Algorithms: The deep learning technology helps in analyzing video and imagery to make informed decisions, such as reducing false alarms and improving facial recognition accuracy. False Alarm Reduction: DeepInMind NVRs can achieve up to 90% accuracy in reducing false alarms by distinguishing between real threats and non-threatening events. Facial Recognition: These NVRs support intelligent facial recognition, making them suitable for advanced biometric solutions. Perimeter Protection: They offer smart analysis features like line crossing and intrusion detection, enhancing perimeter security. DeepInMind NVRs are designed to evolve and improve over time as they process more data, making them a robust choice for modern surveillance needs.

For external underground duct installation, Excel would recommend using a loose tube armoured cable such as CST or SWA. The Excel range of armoured cables are both water and rodent resistant.

Yes, Hikvision supports facial recognition technology. They offer a range of products equipped with facial recognition capabilities. Face Recognition Terminals, these are designed for quick and reliable ID verification, even under challenging lighting conditions. DeepinView Series Cameras, these cameras use deep learning technology to focus on people and vehicles, enhancing security and surveillance. Pro Series with AcuSense, these NVRs analyze and identify people and vehicles from video streams, making it easier to search video footage by target type.

No. Customers need to use their own Launchleads to suit the fibre under test.

Fluke fibre heads are sent with an SC adaptor on the output and LC adaptor on the input.

No. Customers need to use their own Testleads/Reference Cords to suit the fibre under test.

The weight of 295-284 per kilometre is 136kg