FAQ
What is the default password for the Excel Intelligent PDU's?
"User: Admin
Password: Admin"
What is the length of the power lead from the Excel PDU to the input plug?
Standard length is 3 metres but can be made longer to requirements
What is the default IP address for the Excel intelligent PDU’s?
192.168.0.83 - (If in any doubt just look on the LCD display and the IP address will be shown here)
Can you mount an INT1, INT2 and INT3 PDU’s to the back of trunking in ER, CR and SR cabinets?
555-001 PDU brackets can be fitted to all excel vertical, standard, modular and intelligent PDU’s and do not add to the overall height. Alternatively 100-092 (1U stand off brackets) 100-093 (2U stand off brackets)
How many INT1, INT2 and INT3 (intelligent PDU’s) can you daisy chain?
An individual master can have up to 31 slaves, all from one IP address.
From the free software provided with the INT1, INT2 and INT3 PDU’s, how many IP addresses can you monitor?
Up to 50 IP addresses
What is the difference between 74% NVP and 75% NVP?
NVP stands for Nominal Velocity of Propagation. It’s a measure used in telecommunications to describe the speed at which an electrical signal travels through a cable relative to the speed of light in a vacuum.
NVP is expressed as a percentage, indicating how fast the signal moves compared to the speed of light.
For example, an NVP of 75% means the signal travels at 75% of the speed of light. This metric is crucial for ensuring accurate signal timing and performance in network installations.
In layman's terms the difference in length at 90 meters between 74% and 75% Nominal Velocity of Propagation (NVP) can be calculated using the formula:
Length=NVPMeasured Length
So, the difference in length at 90 meters between 74% and 75% NVP is approximately 1.62 meters.
Why I can't use QuFTP after update to QTS 5.2 / QuTS h5.2?
"Applicable Products: QTS 5.2 and above, QuTS h5.2 and above.
Details
Due to the new OpenSSL version 3.0 on QTS 5.2 and QuTS h5.2, QuFTP need to be updated to version 1.4.0 or above.
To update QuFTP:
Login to the NAS web admin page with an administrator group user.
Launch App Center.
Find QuFTP and click Update."
What is the charge for a Mobotix password reset
The charge for a password reset on a Mobotix camera is £100.00 Excl VAT per camera. This charge is from Mobotix and the unit needs to be sent to Mobotix for the password reset. This is because there is no back door if the admin username or password is lost. This is also not covered by Warranty and there is no advance replacement units.
Can I change the order of the drives in my NAS?
"Applicable Products: QTS
Yes, you may change the order of your drives with the following procedure:
Power down the NAS.
Change the drive bays as desired.
Power the NAS back on."
Can OUTSOURCE be used as a conventional POE injector (midspan?)
Yes, OUTSOURCE is a fully IEEE-compliant single channel POE midspan. It can be used to provide power for any compatible POE powered devices.
Where do I find the logs for QVPN Device Client?
"Applicable Products: QVPN Device
Open QVPN Device Client.
Go to Settings > Log.
You can export your logs in a zip file by clicking Export Logs."
Can I use an OUTBREAK POE splitter at the end of an OUTREACH, LONGSPAN or HIGHWIRE connection ?
Yes, assuming the OUTREACH, LONGSPAN or HIGHWIRE are all POE versions.
How can I extend both power and Ethernet to equipment that is not POE compatible ?
OUTBREAK is a POE splitter that divides its POE connection into a non-POE Ethernet connection and a 12V 1A auxilliary supply. It can be used to power devices that are not POE compatible, devices which are compatible with older POE standards, or devices that are POE compatible but which require a shared 12V supply for other equipment. A 5V version is also available.
Is the Ethernet network distance extended when an OUTSOURCE POE injector is used ?
No, the injector does not extend the Ethernet distance. It is still 100m, including the distance before and after the injector. To extend Ethernet, use a device from the OUREACH range.
What Power Supply do I need for OUTREACH ?
Any POE source. This can be a POE switch, a POE midspan injector (such as OUTSOURCE), or other source of POE.
Some Axis products look the same as Veracity products - does Veracity get these products from Axis ?
Some Axis products look the same as Veracity products - does Veracity get these products from Axis ?
No, quite the opposite: Veracity is a long-term partner & OEM product supplier to Axis.
Where can I find dimensional drawings of a product ?
Product dimensions for hardware products can be found on the relevant datasheet. Dimensional drawings can also be found on each indiviudal product page in the InfoDocs section. Finally, there is a collection of dimensional drawings in the Resources pages.
When is the Veracity Support desk open ?
The Veracity Support Desk is normally open Monday to Friday during normal working hours. Veracity has support teams in our offices in North America, Europe, Middle East and India, so emailed technical support requests will normally get a response within 24hrs. Use support@veracityglobal.com or the local support address for your territory (e.g. support-india@veracityglobal.com).
I have a CCTV installation which uses video baluns to transmit analogue video over twisted pair – which product would help me upgrade this to a digital link?
Either a LONGSPAN pair or a HIGHWIRE Longstar pair will provide an Ethernet connection over a single twisted pair link - even over long distances. Depending on the cable quality, guage and connection distances, it may be possible to deliver POE over this connection too. See LONGSPAN and HIGHWIRE Longstar product datasheets for further information.