FAQ

Avigilon cameras for analytics would be 8 lux on target.

Yes, provided you are using ONVIF as the protocol then Avigilon cameras can be added to Milestone

Server requirements are Windows Server 2016, 2019 or 2022, Windows 10 or 11, Intel Dual Core 2.0Ghz, 4GB DDR3 Ram, if you are using Appearance search and face recognition then an Nvidia Ampere GPU with 4GB of RAM is required.

Yes, Avigilon Unity runs on several versions of Windows, from Windows Server to Windows 10 and Windows 11

The main difference between ACC7 and Avigilon unity is that Unity offer advanced AI Analytics, improved search capabilities and better security integration with other systems.

Avigilon Unity is an end to end solution providing a security solution which works together with access control, decision management and cloud services

Yes, most 10G SFP+ switch ports are designed to be backward-compatible and will support 1G SFP transceivers.
This allows you to use a 1G SFP GBIC in a 10G SFP+ switch port.
However, this depends on the specific switch model and firmware, so you should verify with the manufacturer's documentation whether the Ruijie Reyee switch in question supports this functionality.

No, the 10G XG-SFP-SR-MM850 module is an SFP+ transceiver, which typically does not auto-negotiate down to 1G if used in a 1G SFP port.
SFP+ modules are designed for 10G and, in most cases, are not backward-compatible with 1G SFP ports.
The physical and protocol differences between SFP and SFP+ transceivers usually prevent this kind of compatibility.

The most likely reason for this is not having optimized your settings for your main stream un der the NVR's Configuration, Event option, the default settings for the recordings of the main steam are very high by default, you should consider changing things like frame rate to 12fps in most cases and reducing the bit rate.

Due to the protocols used, you will need to enable ONVIF on the hikvision camera in order to connect to it from ACC, to do this, open the cameras web interface and navigate to Configuration, Network, Advanced Network and then click on the Inregration Protocol Tab, with in this page, you will find the option to enable ONVIF, once this has been done, make sure to create an ONVIF user account in the same screen, use this account in ACC to make the connection to the camera when adding the camera in ACC.

This needs to be enabled in 2 places typically, log into your NVRs web interface and navigate to Configuration, Video/Audio and find the Video Type dop down menu, within this drop down, select both Video and Audio Streams. The second location to check can be found under Configuration, Storage, Schedule Configuration, on this screen, you will find a button for Advanced Parameter which will have a tick box to Enable Audio.

When loading the NVR's web interface in the most common browsers such as Chrome, Firefox, Edge, in the top right corner you will find a plug in which needs to be installed with an option to download the plug in, download the plug in and install it after you have closed the web browser, this should allow your live cameras to be displayed.

Log into the devices web inerface via its IP address which can be obtained by installing the Hikvision SADP tool which will scan you network for Hikvision devices, once you have identified your device and identified the IP address of the device and have logged into the devices web interface, navigate to configuration and system settings, under basic information, you will find the Model Number, Serial Number and Firmware version

The Mobotix Move cameras are designed with a Goretex membrane which allows humid air to move in and out of the camera but still prevents water ingress, during the warm up time of the internal components in a cold enviroment, moisture can be seen, this is normal and will be removed with time.

If you would like to enable desktop notifications in Windows with an Alarm Sound when making use of the Mobotix Hub, refer to this article which explains how to set this up: https://community.mobotix.com/t/how-to-activate-a-desktop-notification-…

Software license codes are typically refered to as SLC's where the actual license file is a .LIC file, refer to this step by step guide on how to activate Mobotix Licenses: https://community.mobotix.com/t/activating-licenses/7235

To correctly setup the Mobotix switching output, refer to this article: https://community.mobotix.com/t/how-to-control-a-switching-output-with-…

No, the M73 does not have a dry contact, however its been reported that clients are using the contact as a dry contact, is inface is a Open Collector, to make use of a dry contact, it is suggested to purchase a Mobotix MX-F-4IOA.

Users have complained that the Mobotix I26 feels hot, the normal operating temperature of the Mobotix I26 is between 30°C to 55°C.

When using the drop down menu and no MX-232-IO-Box is available in the drop down menu, this has been confirmed as resolved by updating the firmware of the MX-F-410A unit.