FAQ

One master can have up to 31 slaves, all from one IP address, reducing the requirement for multiple IP addresses – so 32 in total (1 master + 31 slaves)

Temp Sensor Kit – Mayflex Part No: 555-500-100
Humidity Sensor - 555-500-200
Door Switch - 555-500-800
Leak Rope (on request – special order)

Mayflex offer a 5 year return to base warranty

Standard length is 3 metres but can be made longer to requirements

User: Admin
Password: Admin

192.168.0.83
(If in any doubt just look on the LCD display and the ip address will be shown here)

Lifetime warranty

ECS2100 series is a range of websmart switches suited to the SMB market.

Yes, the ECW5320 is a dual band PoE access point.

Mayflex offer a 5 year warranty, return to base.

Diagnostic LED’s display link status and activity, allowing you to quickly detect and correct problems on the network.

150W, up to 30W per port.

A working stack can add new members or delete old ones without service interruption.

Up to 8 units high can be stacked or to a maximum of 400 ports.

555-001 PDU brackets can be fitted to all excel vertical, standard, modular and intelligent PDU’s and do not add to the overall height. Alternatively 100-092 (1U stand off brackets) 100-093 (2U stand off brackets)

Up to 50 IP addresses

An individual master can have up to 31 slaves, all from one IP address.

The charge for a password reset on a Mobotix camera is £100.00 Excl VAT per camera. This charge is from Mobotix and the unit needs to be sent to Mobotix for the password reset. This is because there is no back door if the admin username or password is lost. This is also not covered by Warranty and there is no advance replacement units.

Mayflex will create an incident, arrange for the unit to be collected and sent to FluidMesh for repair or replacement and return it back to you once we receive the repaired or replaced unit back.

If the unit is less than 28 days old then Mayflex will create an incident, send an advance replacement unit at full value (provided we have stock) and arrange for the faulty unit to be collected. A credit for the replacement unit will be issued once the fault has been confirmed by the supplier. Please note the unit will be returned to you if no fault is found and Mayflex will not be able to issue a credit for the replacement unit. This means that you will end up with 2 units if the original unit is not faulty and there might be an additional charge for this.
If the unit is older than 28 days but less than a year old Mayflex will create an incident, arrange for the unit to be collected and test the unit. If the fault is confirmed then Mayflex will request an advance replacement unit from the supplier and send that out. The replacement unit will be sent at full value and  a credit issued once the fault has been confirmed by the supplier. If the fault cannot be confirmed the unit will be returned to you and there might be an additional charge for this.
If the unit is older than 1 year but still in warranty then Mayflex will create an incident, arrange for the unit to be collected, test the unit, send it to the supplier for repair and return it once we receive it back. If the fault cannot be confirmed the unit will be returned to you and there might be an additional charge for this. There is no advance replacement available.