FAQ

Rack cabinet for 42 U measuring 800x600x2055 according to B32:C40AOur cabinets do comply with the following standards: ANSI/EIA RS-310-D, IEC60297-2, DIN41494:Part1, DIN41494:Part7.
The CR racks meet standard GB/T3047.2-92 as well.

One rack unit (1U) is 1.75″ (44.45 mm) of vertical space, or typically the equivalent of three rack hole spaces tall

As per our power segregation and containment calculator.
For Kopex use the conduit tab and simply input the internal diameter of the kopex and all of the excel cables will be calculated.
Note Kopex generally 1mm thick therefore suggest deducting 2mm from OD to be sure of the quantity.

CW1600
Conductor: Plain annealed solid copper wire.
Insulation: Polyethylene insulated twisted pair.
Screen: Metalised polyester screen.
Sheath: Fire retardant tape, HFFR (Halogen-Free Flame Retardant) sheath.
Usage: Designed for internal use where there is a risk of fire.
Compliance: Compliant with BS6701:2016+A1:2017 for telecommunications equipment and cabling.
CW1308B
Conductor: Class 1 solid copper.
Insulation: PVC (Polyvinyl Chloride).
Screen: Aluminium/Polyethylene (Al/PE) tape.
Sheath: Low Smoke Zero Halogen (LSZH) outer sheath, UV resistant.
Usage: Suitable for both internal and external use.
Compliance: Compliant with CW1308B standard, IEC/EN 60228, and flame retardant according to BS EN 60332-1-2.
In summary, the CW1600 is specifically designed for internal use with a focus on fire safety, while the CW1308B is versatile for both internal and external applications with enhanced UV protection and low smoke emission properties.

Yes, there are several limitations to using coaxial cables:
Bulkiness: Coaxial cables are relatively thick and inflexible, making them harder to install and manage, especially in tight spaces.
Signal Degradation: Over long distances, coaxial cables can experience significant signal loss, requiring the use of amplifiers to maintain signal quality.
Limited Bandwidth: Compared to modern alternatives like Ethernet cables, coaxial cables have a lower bandwidth capacity.
Installation Costs: Due to their thickness and the need for special connectors and tools, installing coaxial cables can be more expensive, particularly for long-distance applications.
Susceptibility to Damage: Coaxial cables can be damaged by lightning strikes and other environmental factors, which can disrupt the entire network.
Security Concerns: They are relatively easy to tap into, which can pose security risks in certain applications.
Despite these limitations, coaxial cables are still widely used due to their durability and effectiveness in specific applications.

Axis devices support a variety of ways to stream video in a multicast scenario.
1. Through SDP information. Go to AXIS OS Knowledge base > Always Multicast for more information.
2. Through RTSP negotiation. Go to AXIS OS Knowledge base > Multicast Video Streaming for more information.
Note! Multicast requires configuration on the device´s network infrastructure.

“HTTPS certificate not trusted” is shown when AXIS Device Manager discovers devices that can be contacted only through HTTPS, but where the AXIS Device Manager doesn’t trust the server certificate installed on the device.
There are two possible reasons for this:
The Axis device runs AXIS OS version 7.20 or higher which is preconfigured with a self-signed certificate.
The device is configured with a server certificate from another CA than the one configured in AXIS Device Manager.
To be able to add the devices to AXIS Device Manager anyway, go to Configuration > Security and enable Ignore certificate validation.

Only devices with old AXIS OS versions have a default username and password:
Username: root
Password: pass
In later versions, you set the password for the default administrator account the first time you access the device through its web interface.

Avigilon call it Image rate.

When you first put an Avigilon camera on it should take you to a page which will prompt you to set a new password, on older models the default password is; USER - Administrator with no password

Use the ACC Mobile 3 app. While the Avigilon Blue Mobile app will allow users to login and see the names of their cloud-connected ACC sites, the Blue Mobile App is not able to stream video from ACC sites nor can it receive alarm events from the ACC sites.

To assign a VB400 body-worn camera to VideoManager EX, follow these steps:
Connect the VB400 to your computer:
Use the USB cable or docking station to connect the VB400 to your computer.
Open VideoManager EX:
Launch the VideoManager EX application on your computer.
Log in to VideoManager EX:
Enter your administrator credentials to access the system.
Navigate to the Devices tab:
In the VideoManager EX interface, go to the “Devices” tab.
Add a new device:
Click on “Add Device” or a similar option to register a new device.
Enter device details:
Provide the necessary details for the VB400, such as the device ID or serial number. This information is usually found on the camera or its packaging.
Assign the device to a user:
Select the user to whom you want to assign the VB400. This ensures that the device is linked to the correct user profile.
Save the configuration:
Confirm and save the changes to complete the assignment process.

Yes
License keys needs to be deactivated and then re-installed onto the new equipment.
Avigilon must be made aware of this.

PS-920W-AS3-16/24P HDVA3/3X 16/24-port Power Supply, no power cord

H4A, H4SL, H4M, HD-LP, H4F, H4VI, H4PRO, H4PTZ, H4IRPTZ, H4A-THC, APD,
HD Analog Encoder, Avigilon Blue Connect Device, H4 Multisensor camera modules all have a 3 year warranty as per this link
https://www.avigilon.com/support/warranty-unity

Unfortunately we will not be able to assist You can call Avigilon for technical support on 0800 0988 779

APC

Contact APC Support on 0800 279 9254.

The serial number of the device will be required when contacting APC support.

Axis

Contact Axis directly through their partner portal. 

Additional information can be found here: 

For support enquiries: https://www.axis.com/gb/en/support

For RMAs: https://www.axis.com/gb/en/support/warranty-and-rma/rma-eur

Milestone

Raise a case through the Milestone portal or by contacting them on 0118 402 4726 opt 2.

Please note that you will need your Partner ID when using the portal or the Tech Support number.

Secure Logiq

Contact Secure Logiq directly by emailing support@securelogiq.com or call +44 (0) 20 3475 5743.

Video Storage Solution (BCDVIDEO)

Contact techsupport@bcdvideo.com 

Please note that their support is based in the USA so there may be a delay receiving a response.

Replacement units are not warranted separately and run concurrent with the original units purchase date.

You must purchase the lens module separately – please see below link. https://www.mayflex.com/products/search/m16

Yes

License keys needs to be deactivated and then re-installed onto the new equipment.

Avigilon must be made aware of this.