April 2023, Mayflex, the distributor of Converged IP Solutions has announced its intention to extend its already extensive stock of ultra-lightweight (ULW) cables to include the game changing 96 fibre design from HFCL.  This is being launched today at the Connected North event in Manchester together with a full suite of FTTx Fibre Distribution Points, Point of Entry boxes, Customer Access Points, PIA approved cables and accessories.

The first stock is in production now and the order book is open for deliveries from June onwards.  Commenting on the launch Lauren Holroyd, Director of Sales FTTx at Mayflex said ‘We are really excited to be part of the launch of this ground-breaking cable which offers Alt-nets many benefits when compared to the lower fibre counts available in the market.  The cable design packs 96 fibres in a 24 fibre per micromodule construction, is PIA approved, and meets tier 1 operators requirements including low fibre strain.  

Lauren continued ‘The benefits are numerous but include lower install cost versus multiple 48 or 36f, reduced pole congestion and PIA payments and even contributes to reducing carbon through lower production and movement impact.’

Rob Gilbert, HFCL Country Manager UK and Ireland, commented ‘We are delighted to have Mayflex on board as a launch partner for this brand-new cable. It has taken months of intensive R&D to create this Innovative product followed by rigorous internal and external testing to gain PIA approval and to demonstrate its achievement of the most rigorous requirements of tier 1 operators.   We are confident that the multiple benefits of the design will quickly lead to this being the ULW cable of choice across the market.’

Lauren concluded, ‘We are ready to take enquiries, and book orders for supply from late Q2 onwards, and to hold stock and prices against committed call off orders for extended periods and look forward to discussing with our customer base over the coming weeks.’

You can see the full range of Excel FTTx products and talk to our team on Stand 14 at the Connected North exhibition taking place at Manchester Central on Monday 17th and Tuesday 18 April 2023.      

For further details Excel FTTx range please the Excel visit or contact the Mayflex FTTx team on 0121 326 7557 or email fttx@mayflex.com.

May 2023, Mayflex, the distributor of Converged IP Solutions, prides itself on the levels of service provided to its customers and is happy to announce several new enhancements that have been introduced or that are coming soon.  

Buy Now – this offers simple, but convenient functionality that will enable customers to quickly confirm the PDF quotes with the click of a button. No additional phone call or email is required.  Customers can also remove lines, choose a different delivery address and shipping method, select a delivery date up to 2 weeks in advance, before confirming their order at the touch of a button and at any time to suit them.

Delivery Time Window – next day parcel deliveries, sent out by FedEx, will now be delivered within a 4-hour window.  Once the order has been routed by the FedEx Team on the day of delivery, customers can get visibility of their window by clicking on the track and trace facility and entering their Mayflex Order Number and post code of where the delivery is being made to.

For pallet deliveries made by Mobile, deliveries are made within a 2-hour window.  As above customers will get visibility on the day using the same procedure.

Gas Powered Deliveries – for larger orders that require 8 or more pallets these can now be delivered via a gas-powered truck that runs on renewable biomethane, delivering an 85% reduction in CO2 emissions.  All the trucks are also FORS registered to the Silver Standard.

Delivery Photo Evidence – coming soon to the Fedex parcel deliveries will be photographic evidence as part of the POD, to show the exact delivery point of your parcel.

Enhanced Phone System – with the new 8 x 8 phone system getting through to the right person has never been easier or quicker.  Customers now have a choice of an automated call back, where they will be contacted as soon as the next operator is free, rather than having to hold. The website ‘Live Chat’ is now much improved and available from 8.00 a.m. to 6.00 p.m. each working day with direct access to our sales team, as well as Customer Services and Technical Support.  Communications by SMS and What’s App is also live via our Customers Services Team which will be particularly useful when out on site chasing or following up details on deliveries.

Commenting on the enhancements Martin Eccleston, Commercial Manager said “We take customer service very seriously and we understand that customers have a choice of where they buy from.   We constantly monitor our service levels with many different KPI’s and our ultimate goal is to offer the best-in-class omnichannel experience,  So, however a customer chooses to interact with us our aim is to ensure they will always receive exceptional service.”

Martin concluded “As a business we are also heavily focused on reducing our impact on the environment and improving sustainability, so look out in the future for more initiatives being introduced that will help us and our customers to achieve this goal.”

If you don’t already work with Mayflex then it’s easy to set up an account by visiting https://mayflex.com/customer_register

For further details on Mayflex visit www.mayflex.com or contact the sales team on 0800 75 75 65.