What happens if my Mobotix product goes faulty?

If the unit is less than 28 days old then Mayflex will create an incident and send an advance replacement unit at full value (provided we have stock) and arrange for the faulty unit to be collected. A credit for the replacement unit will be issued once the fault has been confirmed by Mobotix.
If the unit is older than 28 days but less than a year old Mayflex will create an incident an incident, arrange for the unit to be collected and test the unit. If the fault is confirmed then Mayflex will request an advance replacement unit from Mobotix and send that out. The replacement unit will be sent at full value and  a credit issued once the fault has been confirmed by Mobotix.
If the unit is older than 12 months but still in warranty then Mayflex will create an incident, arrange for the unit to be collected and sent to Mobotix for repair and return it once we receive it back. There is no advance replacement available.