What happens if my AXIS product goes faulty?

If the unit is less than 28 days old then Mayflex will create an incident, send an advance replacement unit at full value (provided we have stock) and arrange for the faulty unit to be collected. A credit for the replacement unit will be issued once the fault has been confirmed by Axis. Please note the unit will be returned to you if no fault is found and Mayflex will not be able to issue a credit for the replacement unit. This means that you will end up with 2 units if the original unit is not faulty and there might be an additional charge for this.
If the unit is older than 28 days but still in warranty then Mayflex will create an incident, arrange for the unit to be collected, test the unit, send it sent to Axis for repair and return it once we receive it back. If the fault cannot be confirmed the unit will be returned to you and there might be an additional charge for this. There is no advance replacement available.
If you are a Axis Gold partner then please contact Axis direct if the unit goes faulty after 28 days as they will send you a advance replacement unit. If Mayflex handles the repair then Mayflex will only be able to send the unit away for repair and return it back to you once we receive it back, there is no advance replacement option.