What happens if my Avigilon product goes faulty?

Mayflex can create an incident, arrange for the faulty unit to be collected and test the unit when it arrives here in conjunction with Avigilon. Once the unit has been confirmed faulty Mayflex can send a replacement unit and send the faulty unit to Avigilon but the replacement unit will be sent at full value and a credit issued once the fault has been confirmed by Avigilon.
Mayflex can create an incident, immediately send an advance replacement unit at full value (provided we have stock) and arrange for the faulty unit to be collected. A credit for the replacement unit will be issued once the fault has been confirmed by Avigilon. Please note the unit will be returned to you if no fault is found and Mayflex will not be able to issue a credit for the replacement unit. This means that you will end up with 2 units if the original unit is not faulty and there might be an additional charge for this.
Please get your engineer to contact Avigilon support on either 08000988779 or support@avigilon.com, go through all the fault finding and once fault has been confirmed by Avigilon they will give the engineer a case number. Contact Mayflex with the case number and Mayflex will deal with everything from there including sending a replacement unit at full value. A credit for the replacement unit will be issued once the fault has been confirmed by Axis. Please note the unit will be returned to you if no fault is found and Mayflex will not be able to issue a credit for the replacement unit. This means that you will end up with 2 units if the original unit is not faulty and there might be an additional charge for this. This is usually the quickest option.