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RMA Process

 
1 Start 2 Product Information 3 Contact Details 4 Complete

Please complete this online form in full for each item you wish to RMA. A copy of this information will be emailed to you as well as our Technical Department. After reviewing your submission, the Technical Department will either call you to discuss your issue or process your RMA on our system which will then create an Incident number for you which will be emailed to you along with instructions for the return of your suspected faulty item.

A Replacement item will be despatched for next working day (same or better functionality). Your account will be charged and credited if the fault is verified.

An incident number will be provided which needs to be clearly marked on the outside of the item that we are collecting. The item you return will then be tested against the fault listed below. If there is no fault found an admin charge of £60 will be charged to cover collection and testing of the item and the item will be returned to the sender with the test results.