When can you return a faulty item?
Once the item/s have been reported and an RMA number has be issued the faulty unit can be returned at any time, depending on the warranty status of the item.
When you contact the Technical Support Department, you will be asked to provide the following information:
Sales order or invoice number unit/s were purchased on:-
Full part code of item/s.
Serial number on item/s where applicable.
Quantity to be returned.