What happens if my Fluke product goes faulty?

If the unit is less than 28 days old then Mayflex will create an incident, send an advance replacement unit at full value (provided we have stock) and arrange for the faulty unit to be collected. A credit for the replacement unit will be issued once the fault has been confirmed by Fluke. Please note the unit will be returned to you if no fault is found and Mayflex will not be able to issue a credit for the replacement unit. This means that you will end up with 2 units if the original unit is not faulty and there might be an additional charge for this.
If the unit is older than 28 days then please contact Fluke direct on +44 (0)207 942 0727 or support@flukenetworks.com. Mayflex is unable to assist in any way. There is also no advance replacement or loan units available.
If the unit is older than 28 days and you have Gold Support you will have been provided with different contact details for Fluke Gold Support. Mayflex is unable to assist in any way. There might be advance replacement or loan units available but please discuss this with Fluke Gold Support.