Does Veracity provide advance replacements for faulty units under warranty ?

Yes, if a support contract is in place, this will normally include advance replacements for equipment which has failed and cannot easily be repaired on site. If there is no support contract in place, then units under warranty will be returned for repair and only replaced if a major fault is found. However, advance replacements are generally available via distributors for IP Transmission products. Please note however, that most returned Transmission products are NFF (No Fault Found) and the issue usually turns out to be an installation error. Therefore please consult Technical Support for installation advice before assuming that a unit is faulty.