If a product fails under warranty, should I contact Veracity directly or the sales channel from which it was purchased ?

First, check our FAQ and Troubleshooting guide. Most problems can be resolved through correct connection and configuration. If it is a n IP Transmission product and you are certain the product has failed, please contact your sales channel first, as they should be able to assist with a warranty replacement. If it is a Systems product, then please go to our Support page and submit a Technical Support ticket (request for help).