Why am I unable to find an Avigilon camera on the network using the camera configuration tool?

Submitted by lloyd.reyneke@… on
Question

Why am I unable to find an Avigilon camera on the network using the camera configuration tool?

Answer

If after defaulting the camera and confirming that it is on a switch with a computer and or laptop and no other devices and can still not be discoveed, then the device should be RMAed with us due to issues with its internal chipset.