Question
Can I request a replacement item?
Answer
If the unit is less than 28 days old, then Mayflex will create an incident and send an advance replacement out at full value (provided we have stock). Replacement units usually are processed on a next day delivery. When the supplier has confirmed the fault, a credit will then be issued for the advance replacement. However, please note that if no fault is found the unit will be returned to you and a credit will not be issued for the replacement unit.