Question
How do I send back my faulty item/s? Who pays for return postage costs?
Answer
Once the Technical Team have issued an Incident/RMA number the Customer Service department will then contact you to arrange a collection for the faulty item/s. You will receive an email with returns label attached and you will be advised to box up the unit securely with the Incident number on the outside of the box.
Mayflex will cover the costs of collections; however depending on the warranty status there may be a charge to return the unit.
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