What happens if my Hard Drive of my QNAP NVR or NAS goes faulty?

If the unit is less than 28 days old then Mayflex will create an incident, send an advance replacement unit at full value (provided we have stock) and arrange for the faulty unit to be collected. A credit for the replacement unit will be issued once the fault has been confirmed by the supplier. Please note the unit will be returned to you if no fault is found and Mayflex will not be able to issue a credit for the replacement unit. This means that you will end up with 2 units if the original unit is not faulty and there might be an additional charge for this.
If the unit is older than 28 days but less than a year old Mayflex will create an incident, arrange for the unit to be collected and test the unit. If the fault is confirmed then Mayflex will request an advance replacement unit from the supplier and send that out. The replacement unit will be sent at full value and  a credit issued once the fault has been confirmed by the supplier. If the fault cannot be confirmed the unit will be returned to you and there might be an additional charge for this.
If the unit is older than 1 year but still in warranty then Mayflex will create an incident, arrange for the unit to be collected, test the unit, send it to the supplier for repair and return it once we receive it back. If the fault cannot be confirmed the unit will be returned to you and there might be an additional charge for this. There is no advance replacement available.