Customer Service Enquiry

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Please select the type of enquiry from the drop down menu and follow the instructions, if this doesn’t answer your enquiry then please click on ‘next page’ to complete the simple online form and we will come back to you as soon as possible.

Invoices

PDF invoices are sent to the email address set up for ebilling overnight, once the goods have been dispatched.

Users with access to view invoices on the website, can see invoice details by going to 'My Order History' once logged in. If you require a duplicate PDF copy, please complete the below fields or email creditcontrol@mayflex.com with your invoice number.

Statements

Statements are sent on a monthly basis. If you require a copy of your current statement, please complete the below fields or email creditcontrol@mayflex.com.

UK Customers

You can request a return easily online using the Online Returns section. https://mayflex.com/shop/returns

 

Returns policy:

  • Only items that have been ordered within 30 days of invoicing can be accepted back for credit.
  • Goods must be in A1 condition and returned within 5 working days.
  • If ordered incorrectly by customer a restock fee of 15% applies with a minimum of £60.00.
  • Return must be arranged by customer, using a carrier of their choice. Clearly identifying the RMA activated by Customer Service Dept.
  • Cut Cable is designed specifically for your order, this is the only item we are not able to accept back.
  • Any damages/discrepancies must be reported within 24/48 hours.
  • For full details, please click here

 

Track and Trace

To track your order, please go to https://mayflex.com/track-and-trace

Please follow the Tracking Link under Consignments for a POD from the courier. If you have a query with the POD details provided, please advise the details below.

If a delivery has failed as there was no one available to accept the goods, delivery will be re-attempted on the next working day. The same delivery service as the original order will be used. A redelivery fee will apply.

Please use track and trace for the latest update: https://mayflex.com/track-and-trace

Please go to the Online Returns section to request a return.

Alternatively, if an item is faulty, please contact our Technical Team for assistance on 0800 093 1202 or email technicals@mayflex.com

You do not need to complete the rest of this form.

If you have a query regarding the price of items on your invoice, please complete the form below.

ETAs

ETAs can only be requested in the following circumstances:

For orders, on a standard next day delivery, an ETA can only be requested after 4pm from the couriers

For premium delivery services (e.g. pre-9.30am, pre-10.30am or pre-12.30pm), Mayflex can only chase deliveries once the agreed delivery time has passed.

For up-to-date tracking information, please check Track and Trace: https://mayflex.com/track-and-trace

If items are showing as delivered but you have not received them, please complete the form below.

Request a return online using the Online Returns section. https://mayflex.com/shop/returns  

Details

A signed proof of delivery deems Mayflex exempt of any responsibility from the goods thereafter.

However, in an effort to work with you we appreciate that at times you may receive a pallet or more of goods therefore, we will make the following pledge: Should you find that within 5 days of the delivery there are product(s) that are damaged we will arrange for replacement product to be dispatched within 24 hours. We will also arrange for collection of the damaged product(s).

Should the damaged cabinets be reported to Mayflex more than 24 hours after delivery you will be invoiced for any subsequent replacements and we will be unable to arrange collection of the damaged goods.