Milestone

Customised service-level agreement defining the exact level of support your business requires, direct and prioritised access to Milestone Technical Support 24/7, dedicated Milestone Technical Account Manager with extensive knowledge of your installation.

Direct 24/7 access to a global team of Milestone technical support engineers, service-level agreement with committed response time, prioritised support to promptly address critical system issues, localised support in select markets based on availability.

Instant access to product updates three times annually, 100% trade-in credit when upgrading, exclusive online features such as push notifications and Smart Connect, reseller access to the Milestone Customer Dashboard to ensure system health and stability.

Included in all Milestone products as standard, enables access to extensive self-help resources in an easy-to-navigate eCare support portal, free online eLearning courses, live chat assistance, new device pack every second month, unique 30% trade-in credit on software products when upgrading.