I’ve been part of Mayflex for over 25 years, and many of my colleagues have similar long service. Between us, we’ve built up decades of experience in credit control. That experience matters, because it means when you pick up the phone to us, you’re speaking to someone who knows the issues, understands the pressures, and is ready to help.

Approachable and Experienced

We’re proud to be approachable. Customers often tell us how much they value being able to speak directly to a real person who knows their business. Whether you’re a sole trader or a large organisation, you’ll always get the same level of care and attention from us. There’s no segmentation, no faceless process - just a dedicated contact who’s there to support you.

Understanding When It Matters Most

Of course, we have to balance flexibility with responsibility. We don’t want to encourage late payments, but we do recognise that sometimes businesses face temporary challenges. During the COVID crisis, for example, we worked closely with customers to understand their situations and provide support where it was genuinely needed. That’s the kind of understanding we bring to every interaction.

More Than Numbers

Credit control can sometimes be seen as the “unsung hero” of the business. We’re not always in the spotlight, but we play a vital role in keeping projects moving and ensuring customers can continue to grow with us. And because we’re part of the wider Mayflex team, we share the same energy, drive and passion that runs through the whole company.

We’re not just about numbers - we’re about building trust. Every conversation is an opportunity to strengthen relationships, to show that we’re here to help, and to prove that we’re genuinely invested in our customers’ success.

Driven to Deliver More

So yes, we chase payments. But more importantly, we build rapport, we listen, and we support. That’s what makes the difference. And that’s why, when you work with Mayflex, you’ll find that even in credit control, we’re Driven to Deliver More.

Written by Jon Grant, Credit Control Manager