In 2025, we’ve taken another leap forward in our mission to deliver more - introducing a suite of features designed to make every interaction smoother, smarter, and more sustainable.

Here’s what’s new and improved this year:

• Digital Delivery Notes - Receive proactive electronic notifications showing exactly what’s been dispatched - on the day it leaves us. It’s faster, clearer, and better for the planet.
• FedEx Delivery Options - Need to tweak your delivery? Now you can self-serve changes on dispatch day - leave with a neighbour, add driver instructions, or choose a secure drop-off spot.
• 4-Hour Delivery Window (FedEx) - Precision matters. That’s why we’ve introduced a 4-hour delivery window, with a 2-hour option coming in Q4.
• 2-Hour Delivery Window for Pallets - For palletised deliveries, enjoy tighter delivery slots and proactive delay notifications - keeping you informed every step of the way.
• What3Words Integration - Pinpoint your delivery location to within 3m² - ideal for timed or complex drop-offs.
• Commercial Invoices for the Channel Islands - All Channel Islands deliveries now include a commercial invoice - ready for customs, hassle-free.
• Not Available when drivers turn up - FedEx - FedEx will now take a photo of the delivery point where they attempted delivery.
• Composite Cable Reels - We’ve introduced recyclable, returnable composite reels for data cable - supporting smarter, greener delivery.

These latest enhancements are in addition to the numerous updates we’ve made over the last few years to improve the choice of how you work with Mayflex – to recap on those, in case you aren’t already utilising them:

• Live Chat - Instantly connect with our Sales and Servicing teams via our Live Chat facility.
• Request a Call Back - Prefer to speak to someone? You can request a call back if you're holding to speak to an agent.
• Online Ordering & Quotations - Order products and get instant quotations directly through the Mayflex website.
• BUY NOW Option - All quotations now include a BUY NOW button - making ordering quicker and easier.
• Track Deliveries & Access PODs - Monitor your deliveries and access Proof of Delivery documents online.
• 24/7 Returns Processing - Submit and manage product returns anytime, day or night.
• View & Pay Invoices Online - Stay on top of your accounts with online invoice viewing and payment options.

These enhancements aren’t just features - they’re a reflection of what our customers have asked for. We’re proud to lead the way in customer experience, and we’re not stopping here.

Because at Mayflex, we’re not just delivering products. We’re delivering confidence, clarity, and care - every single day.

If you’ve got any suggestions or feedback, then please do not hesitate to contact me at This email address is being protected from spambots. You need JavaScript enabled to view it.

Driven to deliver more.

By Martin Eccleston, Customer Experience Manager