FAQ
I have been advised the DS-2CD2385G1-I(2.8MM) is end of life?
The DS-2CD2386G2-IU(2.8MM)(C) is a replacement.
Is the the DS-2DE5425IW-AE(S5) end of life?
The new model in stock DS-2DE5425IW-AE(T5)
I have been advised the PAX-010-603BL is now end of life?
That is correct, the replacement item is the 900-600BL.
Does the lack of drain wire influence testing of shielded cable termination?
Yes, It is advised that they drain wire be wrapped around the wire manager almost all the way around to make proper contact.
Why am I unable to find an Avigilon camera on the network using the camera configuration tool?
If after defaulting the camera and confirming that it is on a switch with a computer and or laptop and no other devices and can still not be discoveed, then the device should be RMAed with us due to issues with its internal chipset.
Why is my Live view not working on HIK NVR Web interface and displaying a Live View Failed Message?
It can be many things to get this back up and running, Please change TCP to UDP and see if that fixes the view after you have
Does Mayflex Sell ST or SC crimp Tools?
Unfortunately Mayflex do not sell any crimp tools for ST or SC
Can you use different faceplates and still apply for a excel 25 year warranty?
Yes, these are considered consumables so they do not effect the warranty
For item 200-319, do we need any other tools to terminate? We need to polish afterwards?
If using 2 or 3mm will need crimp tool (st or sc crimp tool), if using 9micron fibre they don't need any tools but need glue, both need polishing film and will need to be hand polished.
What is the 5 Ghz spectrum?
The 5 Ghz band is made up of 24 channels, in Europe, only 19 of those channels are available, 5 Ghz channels do not overlap, the 5 Ghz spectrum offeres significant noise reduction.
What is WIFI 6 also known as?
WIFI 6 which is the new naming convention due to the need to improve the WIFI naming rule also refers to WIFI 6 as IEEE 802.11ax.
What is the 2.4 Ghz spectrum?
The 2.4 Ghz band is split into a total of 14 channels, in europe, only 13 of those channels are available, it consists of non-overlapping channels which are 1, 6 and 11. Each channel is 22Mhz wide and ises a 1 Mhz carroer frequency. Channels are spaced at intervals of 5 Mhz.
Are all Excel Products CPR compliant?
Yes, as of the 1st of July 2017, all Excel products supplied into the EU market are CPR compliant.
What is TIA and CENELEC?
TIA defines recommended practices for design and installation in North America, CENELEC coordinates standard development in the European Economix area, ISO is the world largest developer of voluntary international standards.
Can I get an excel 25 year warranty if my installation has non Excel products?
No, Excel 25 year warranty is only approved if all parts are Excel branded
What is Full duplex in data transmission?
Full Duplex refers to data traveling in both direction at the same time such as telephones
Do I need to renew my ECP?
Yes, an ECP must be renewed every 2 years.
What is half duplex in data transmission?
Half Duplex refers to data traveling in both direction but only 1 signal at a time such as Walkie Talkies
What is simplex in data transmission?
Simplex refers to data traveling in one direction only such as keyboard to PC
What does CPR stand for?
CPR stands for Construction Product Regulation and is marked as CE which meet the criteria for CPR.